Shruti Meshram
I am a Design Leader with 12 years of experience driving human-centered design across SaaS, consumer products, and internal tools. As a player coach, I have led global, cross-functional teams of designers, researchers, and content strategists.
I specialize in building design cultures that focuses on craft and can confidently navigate both ambiguity and focused problem-solving, with a strong emphasis on uncovering root causes.
As a collaborative partner and experienced facilitator, I use service design methods and workshops to foster safe spaces for candid dialogue and meaningful collaboration.
Valvoline (2023-present)
Head of Design, Employee & Customer Experience, Digital Transformation.
Appfolio (2020-2023)
Sr Service Designer, Customer Experience, Onboarding, Client services.
Sling TV (2017-2020)
UX Lead on Streaming, Live TV, Hardware Products, Digital Transformation.
MS in Human Computer Interaction
Indiana University Bloomington
Bachelor of Engineering, IT
University of Mumbai
EXPERIENCE STRATEGY
Develop strategy & work streams for to improve entire lifecycle of a journey.
DESIGN OPERATIONS
Strategize, establish & optimize design operations within an organization.
RESEARCH
Uncovering problems using mixed methods to support discovery & validation.
PEOPLE MANAGEMENT
Developing & hiring talent for high performing & emotionally intelligent design teams.
AI PROTOTYPING
End-end product development from PRDs, to design, to building functional demos.
SERVICE DESIGN
Investigate & solution for problems from an overall systems perspective.
